📌 IMPORTANT NOTICE: This Refund Policy ("Policy") governs all refund requests for services provided by NETVAZ LLC ("Netvaz", "we", "us", "our"). By using our services, you agree to the terms outlined in this Policy.
At NETVAZ LLC, we stand behind the quality of our services. We offer a 30-day money-back guarantee on selected services to ensure you have peace of mind when choosing us as your hosting provider.
The money-back guarantee is designed to give you the confidence to try our services risk-free. If for any reason you are not completely satisfied with your service within the applicable guarantee period, you may request a refund as outlined in this Policy.
✅ Satisfaction Guaranteed: We want you to be completely satisfied with our services. Our money-back guarantee reflects our commitment to delivering high-quality hosting solutions.
⚠️ Terms Apply: The money-back guarantee is subject to the specific terms and conditions outlined in this Policy. Not all services are eligible for a refund.
The following table outlines the refund eligibility and guarantee periods for each service type offered by Netvaz:
| Service Type | Money-Back Guarantee | Eligible for Refund |
|---|---|---|
| Shared Hosting | ✅ 30 Days | Yes |
| Reseller Hosting | ❌ Not Eligible | No |
| Virtual Private Servers (VPS) | ✅ 1 Day | Yes |
| Dedicated Servers ($200/month or less) | ✅ 30 Minutes | Yes |
| Dedicated Servers (above $200/month) | ❌ Not Eligible | No |
| Colocation Services | ❌ Not Eligible | No |
| Domain Name Registrations | ❌ Not Eligible | No |
| SSL Certificates | ❌ Not Eligible | No |
| Software Licenses (cPanel, etc.) | ❌ Not Eligible | No |
🚨 Important Exclusions: Administrative fees, setup fees, installation fees for custom software or operating systems, and any third-party service fees are non-refundable.
Note: Refund eligibility is determined at the time of purchase and is based on the service type selected. Upgrades or changes to existing services may affect refund eligibility.
The following items and fees are non-refundable under any circumstances:
⚠️ No Refunds on Non-Refundable Items: Please ensure you understand which items are non-refundable before making a purchase. We cannot issue refunds for any non-refundable items under any circumstances.
To request a refund, you must follow these steps:
Important: Refund requests must be submitted within the applicable guarantee period as outlined in Section 2 of this Policy. Requests submitted after the guarantee period will not be honored.
💡 Quick Response: Our billing team typically responds to refund requests within 24-48 hours. We strive to process all refunds as quickly as possible.
⚠️ Cancellation Required: To receive a refund, you must also initiate a cancellation request for the service. Service cancellations can be submitted through your customer portal.
Once your refund request has been approved, the following timeline applies for processing and receiving your refund:
💡 Processing Times: Please note that processing times may vary depending on your financial institution. Netvaz is not responsible for delays caused by third-party payment processors or banks.
Note: Refunds will only be processed using the original payment method. If the original payment method is no longer available, please contact our billing team They only add your funds into your account credit for future services use.
All refunds are processed using the original payment methodused for the purchase. This policy ensures the security and verification of all refund transactions.
Exchange rate fluctuations for international payments are constant and unavoidable. All refunds are processed in U.S. Dollars (USD)and will reflect the exchange rate in effect on the date of the refund.
Netvaz is not responsible for any currency conversion fees, exchange rate differences, or other charges imposed by your financial institution or payment provider.
⚠️ Currency Risk: Due to exchange rate fluctuations, the refund amount in your local currency may differ from the original purchase amount. Netvaz is not responsible for these differences.
For payments made with cryptocurrency, refunds will be processed in U.S. Dollars (USD) using the exchange rate at the time of the refund. Cryptocurrency refunds may be subject to blockchain transaction fees and network delays.
In some circumstances, Netvaz may issue partial refunds or pro-rated credits for services that have been partially used.
⚠️ Partial Refunds Limitations: Partial refunds are granted at the discretion of Netvaz and are not guaranteed. Some services, such as dedicated servers and colocation, may not be eligible for pro-rated refunds.
Pro-rated Credit Calculation: Pro-rated credits are calculated based on the remaining days in the billing period divided by the total days in the billing period, multiplied by the monthly service fee.
Formula: (Remaining Days / Total Days in Billing Period) × Monthly Fee
If you believe you are entitled to a refund, we kindly request that you contact our billing team before filing a chargeback or payment dispute with your financial institution.
🚨 Chargebacks Are Harmful: Filing a chargeback or payment dispute against Netvaz without first attempting to resolve the issue may result in:
If you have a legitimate issue with our service, please:
We are committed to resolving all customer concerns in a fair and professional manner.
⚠️ Chargeback Fees: If you initiate a chargeback, you will be responsible for all chargeback fees, administrative costs, and any other expenses incurred by Netvaz in responding to the chargeback.
To receive a refund, you must cancel the service you wish to be refunded for. Service cancellations can be initiated through your customer portal.
Important: If you cancel your service but do not request a refund, you will not automatically receive a refund. You must submit a separate refund request through our billing department.
⚠️ Cancellation Lead Time: You must notify Netvaz of your intent to cancel services at least 48 hours priorto any new billing cycle to avoid being billed for the next period.
If your account is suspended or terminated for a violation of our Terms of Service or Acceptable Use Policy, you will not be eligible for a refund for any remaining service period. This includes, but is not limited to:
If you have any questions, concerns, or need assistance with a refund request, please contact us:
Response Times: Our billing team typically responds to refund-related inquiries within 24-48 hours during normal business days. We aim to resolve all refund requests fairly and promptly.
💡 We're Here to Help: If you are experiencing any issues with our services, please contact us before requesting a refund. We may be able to resolve your issue and prevent the need for a refund.